Refund policy

It is Sandook’s intention to satisfy its customers. However, considering that opened or damaged products cannot be reused, we cannot accept exchange or return of opened or used products once sold or delivered.

In case of any problem or quality issue with the product, we exchange the product. All you need to do is give us a call within 3 days of delivery. Our customer care details are +91 8390032293 or drop an email at

Exchange of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an undamaged condition and subject to the following terms:

  • Return / exchange / replacement for goods/ merchandise are subject to inspection and checking by Sandook. For this follow steps as mentioned below:
    • Step 1: Contact our Customer Support team via email ( or chat option on our website within 3 days of receiving the order.
    • Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly share an image of the product and the invoice for our reference.
    • Step 3: Our customer support team will get back to you within 48 hrs, post confirmation from our customer service team we will arrange the pickup
    • Step 4: We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels, barcodes intact and in saleable condition.
  • Damages due to neglect, improper usage or wrong application will not be covered; under our Exchange / Returns Policy.
  • Cash on Delivery (COD) convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.
  • Once your exchange/return request has been accepted, the exchange/refund process will be completed within 15-17 business days, subject to picking & product inspection.
  • Further for exchange/return of the products, Sandook will issue Sandook Credits Notes. These Credit Notes can be utilized on a future purchase on the website.
  • Some special rules for promotional offers may override Sandook’s Exchange/ Returns Policy.
  • Please send us the product back at below mentioned address: Sandook Sutras Private LimitedFlat no 2A, SN 106/113, Sukhakarta Apartments, Erandvana, Pune, 411014, Maharashtra, India
  • The final price of exchanged products should be equal to or more than the price of returned items.
  • In case you choose an item of higher value, you can pay the differential amount by way of Net Banking, Credit card / Debit card etc, for this, give us a call at +91 8390032293 or drop an email at
  • However, do give us a call and we can help you with the steps to follow in case of exchange/return:
  • Place your item in its original packaging.
  • Please mention your Name, Order Number, and Mobile Number, on the top of the box, and insert the original invoice.
  • Keep the product and the package ready for pickup by Sandook' Logistics team.